Billing
Manage your DawForge subscription, payment method, credit packs, and invoices through the Stripe customer portal.
DawForge bills through Stripe. The Billing screen in the app links out to the Stripe customer portal where you do almost everything: update card, switch plan, view invoices, cancel.
Where to go
- In-app:
/settings/billing. The page shows your current plan, current credit balance, next renewal date, and a one-click Manage subscription button that opens the Stripe portal in a new tab. - Direct portal access: if you've lost the in-app link (account issue, etc.), Stripe sends a portal link in every receipt email.
What you can do from the Stripe portal
- Update payment method (card or, in supported regions, SEPA / iDEAL / similar).
- Change billing cycle (monthly ↔ annual).
- Switch tier (Solo / Chamber / Orchestra).
- Cancel subscription (takes effect at end of current period).
- Reactivate a cancelled subscription before period end.
- View and download all past invoices (PDF).
- Update billing address and tax ID (for VAT-compliant invoicing).
What you can do in DawForge directly
- Buy credit packs from the billing page (one-off purchases; the balance never expires).
- Start a subscription for the first time from the billing page.
- See your credit balance and recent activity on the billing page.
Card changes
When you update your payment method, the first charge against the new card runs a fingerprint verification — same protection Stripe runs anywhere a card is added. You won't see anything different on the receipt; the only externally visible behaviour is that the change takes effect immediately, not at the end of the period.
Receipts and tax
- Every successful charge generates a receipt email from Stripe.
- VAT is added to EU customers based on the billing address you set in the portal. EU business customers can enter a valid VAT number for reverse-charge billing.
- Invoices include your business name and address if you've set them; "Private individual" otherwise.
Refunds and disputes
If something looks wrong on your invoice or balance, contact support via the form on dawforge.com with the invoice number. Internally we have a reconciliation view that lines Stripe events up against the credit ledger; most discrepancies are resolved within a day.
For refunds, please do not open a Stripe dispute as a first step — it's slower than a direct request and adds bookkeeping overhead on both sides. Email first; we'll process the refund through Stripe.
Account closure
Cancel the subscription in Stripe (above). When the current period ends:
- The account is marked closed.
- Your data is kept for 30 days, read-only. After that it's deleted.
- During the retention window you can re-subscribe and recover your data exactly as it was.
Hard delete on request is available — contact support.